Clear, well-lit photos where faces or subjects fill the frame work best. Every photo is checked by a real person before printing, and if yours won't print well we'll tell you and help you pick another.

Each 3D Moment is printed to order, and a single print takes 12 to 36 hours on its own. During busy periods please allow up to two weeks to produce your print, plus about a week for postage within Australia. In a hurry? We offer prioritised printing, but please still allow up to two weeks plus a week for post. We would always rather take the time to get it right.

We print it again, free. That's our promise. If something about your Moment isn't right, reply to your order email and we'll sort it.

Standard shipping is $9.95 flat, Australia-wide, and free on any order over $99. Large prints always ship free. Want it faster? Express Post is $15, and free on orders over $250. Everything ships with AusPost tracking.

No. Natural light does everything: a windowsill is perfect. In the evening it also glows beautifully in front of a lamp or fairy lights.

Yes. Choose a name, a date, or no words at all. Or design your own image with your own text and upload the finished file. One rule: any text must be pure white, so it glows when the light comes through. We check every design before it prints.